Privacy Policy

This page is a working draft describing our intended policy structure. It is not yet final or legally binding, and is pending review by legal counsel before Relod's public launch.

Draft last updated: 2026-09-06

Text highlighted like this still needs a final value from legal counsel before this document is complete, for example: [city to be finalised with legal counsel]

1. What we collect

Account and registration details — name, phone number, WhatsApp number, and password. Business details — for Shippers: business name, address, PAN, and GSTIN; for Carriers: Aadhaar and PAN. Vehicle and driver details — registration certificate, insurance, fitness certificate, PUC, permit, vehicle photos and walkaround video, and, where a driver operates the vehicle, the driver's name, phone number, driving licence, and photo. Location data collected while you use the app or from a GPS device fitted to your vehicle. In-app content — messages exchanged between Shippers and Carriers on a booking, and anything you send us through a support ticket. Payment and financial information — described in the section below. Device and usage information, such as your device's operating system and identifiers used to deliver push notifications, and how you interact with the app.

2. How we use it

To operate load and truck matching, enable in-app communication between Shippers and Carriers, provide live tracking during a trip, verify accounts and vehicle documents, process wallet top-ups and carrier payouts, respond to support requests, and send you service communications — including OTPs, booking updates, and load alerts — by SMS, WhatsApp, push notification, and email, consistent with applicable telecom regulations such as TRAI's rules on commercial communication.

3. Payment and financial information

Where you top up or use the Relod wallet, we and our payment processors collect the amount, payment method, and transaction reference or UTR number for that transfer; we do not store your full card or UPI credentials ourselves. Where a Carrier is paid out, we collect the bank account number and IFSC code needed to make that payment. This financial information is used only to process top-ups, bookings, and payouts, and to reconcile and audit those transactions.

4. Location data

Live location is collected either from a GPS device fitted to a vehicle or from the Carrier's app, and is shared with the Shipper on an active booking so they can track that specific trip. Location history tied to a booking is visible only to the Shipper and Carrier who were parties to that booking.

5. Data retention

We retain your registration and booking data for as long as your account is active, and for a defined period after account closure or as required by applicable law. Exact retention periods for each category of data will be finalised with legal counsel.

6. Data sharing and third-party processors

We do not sell personal data. We share data only with service providers who help us operate Relod — including cloud hosting, payment and bank-transfer processing, push notification, geocoding, and SMS/WhatsApp messaging providers — and only to the extent needed to provide the service. A specific named list of these processors will be published here once finalised.

7. Legal and business disclosures

We may also disclose personal data where required to comply with applicable law, a court order, or a valid request from a government or regulatory authority; to protect the rights, property, or safety of Relod, our users, or the public; or in connection with a merger, acquisition, restructuring, or sale of business assets, in which case the receiving party would be bound by the same or an equivalent privacy commitment.

8. Cross-border data transfer

Some of our service providers operate servers outside India. Where personal data is transferred outside India, we take steps to ensure it receives an equivalent level of protection, as required under applicable Indian law. The specific safeguards that apply will be finalised with legal counsel.

9. Your rights

You have the right to access, correct, or request deletion of your personal data, and to know how it is used, in line with applicable Indian data protection law. To exercise these rights, contact us using the details in the Grievance Officer section below.

10. Withdrawing consent

You may withdraw any consent you have given at any time, as easily as you gave it. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal, and may affect our ability to provide certain features, such as live location tracking.

11. Grievance Officer

In accordance with applicable Indian law, we will designate a Grievance Officer to address concerns or complaints about how your personal data is handled. Their name, designation, email, and postal address will be published here once finalised with legal counsel.

12. Complaints to the Data Protection Board

If you are not satisfied with how your grievance is resolved, you have the right to file a complaint with the Data Protection Board of India.

13. Children's data

Relod is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

14. Security measures

We use reasonable technical and organisational measures, including encryption in transit and access controls, to protect your personal data. No system is completely secure, and we cannot guarantee absolute security.

15. Cookies and tracking

Our website may use cookies or similar technologies for essential functionality and analytics. Details of the specific cookies and analytics tools used will be published here once finalised.

16. Changes to this policy

We may update this policy from time to time. Material changes will be notified to you through the app or website before they take effect.

17. Contact

General questions about this policy can be sent to the contact address on our Contact page. For data protection concerns specifically, see the Grievance Officer section above.