Terms of Service
Draft last updated: 2026-09-06
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1. About these terms
These Terms of Service ("Terms") govern access to and use of the Relod website, mobile application, and related services (together, the "Platform"), operated by Relod Logistics Private Limited ("Relod", "we", "us"). By registering for, accessing, or using the Platform, you ("you", "User") agree to be bound by these Terms. If you do not agree, you must not use the Platform. These Terms apply to both Shippers (who post loads or search for trucks) and Carriers (truck owners, fleet operators, and their authorised drivers) using the Platform.
2. Eligibility and account registration
You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to register on Relod. Businesses and proprietorships registering as a Shipper or Carrier confirm that the individual creating the account is authorised to bind that business. You agree to provide accurate, current and complete information during registration — including your name, phone number, business details, and vehicle information where applicable — and to keep this information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, including activity by a driver you authorise to access the Platform on your vehicle's behalf.
3. What Relod is (and isn't)
Relod is a technology platform — an India-focused, tech-enabled freight efficiency tool — that helps Shippers find trucks and Carriers find loads, by enabling load and truck postings, matching, in-app communication, bookings, and live tracking during a trip. Relod is not a common carrier, freight forwarder, or logistics service provider, and does not itself transport goods. Relod does not own, lease, or operate any of the vehicles listed on the Platform, and does not employ any of the drivers who operate them. Carriers listed on the Platform are independent truck owners, fleet operators, or their authorised representatives, and are not employees, agents, or representatives of Relod. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between Relod and any Shipper or Carrier.
4. Relationship between Shippers and Carriers
When a Shipper and Carrier connect and agree to move a load through the Platform, the contract for the actual transportation of goods — including the freight rate, delivery terms, and each party's obligations in relation to the goods — is formed directly between the Shipper and the Carrier. Relod is not a party to that contract of carriage. Each party is solely responsible for agreeing on and fulfilling the commercial and legal terms of that arrangement, including compliance with applicable transport, safety, and tax laws.
5. Load postings, truck listings and matching
Shippers may post details of a load (route, load type, weight, price expectations) and Carriers may post details of truck availability (route, vehicle type and capacity). Relod uses this information to show relevant matches to both sides. You are responsible for the accuracy of every posting you create, including price, weight, dimensions, and route information. Relod does not guarantee that a posting will result in a match, or that any given match is suitable, safe, or commercially favourable.
6. Bookings and acceptance
A booking is formed when a Shipper and Carrier accept each other's offer on a posting through the Platform, either as an instant booking or after negotiation through in-app messaging. Once a booking is accepted, both parties are expected to honour the agreed terms, including pickup and delivery timelines communicated at the time of booking. Relod may show a booking as pending, accepted, in transit, completed, or cancelled based on updates from the Shipper and Carrier; these statuses reflect what the parties have told the Platform and are not independently verified by Relod.
7. Cancellations
Either party may cancel a pending (not-yet-accepted) offer or posting freely. Once a booking has been accepted, cancelling it may cause the other party genuine loss — a truck held idle, a load left unmoved — and you agree to act reasonably and communicate promptly if you need to cancel. Relod does not currently charge a cancellation fee, but reserves the right to introduce one in future for accepted bookings that are cancelled without reasonable cause; any such fee will be clearly displayed before it applies. Where a vehicle is held for loading or unloading well beyond a reasonable time, or a booking is delayed, Relod does not charge a fixed penalty for this — any detention or delay-related charge is billed strictly at the actual, substantiated cost incurred (for example, genuine standing time), payable by the party responsible, and will be disclosed and justified before it is applied.
8. Payments, the Relod wallet and platform fees
Shippers may be required to maintain a balance in an in-app Relod wallet, used to pay for booking loads and trucks through the Platform. Wallet balances are non-transferable and can only be used to transact on Relod; they are not a deposit, savings instrument, or general-purpose payment account, and no interest accrues on them. Relod facilitates the collection of amounts from Shippers and settlement to Carriers as part of operating the Platform; this facilitation is a service Relod provides and does not, by itself, make Relod a party to the contract of carriage described in section 4. Any platform fee or margin retained by Relod for this service will be disclosed to you before you are charged. Where Relod's own payment gateway or top-up process is used, that transaction is also subject to the payment provider's own terms. Amounts payable for a booking made through the Platform must be routed through Relod's wallet and payout mechanism, and not settled directly between the Shipper and Carrier outside it, so that Relod can accurately reconcile what each party owes and is owed. If you owe Relod any amount — including a platform fee, a reversed or disputed transaction, or a charge under section 7 — Relod may withhold or set that amount off against your wallet balance or, for a Carrier, a pending payout, until it is settled.
9. GST and invoicing
Relod's own fee for operating the Platform is subject to GST, which Relod charges, collects, and remits in the ordinary course as a registered service provider, and Relod is working towards fully compliant, GST-registered invoicing for that fee. Relod does not charge, collect, or remit GST on the freight amount for a Booking itself — that is a separate matter between the Shipper and Carrier. Shippers and Carriers remain independently responsible for their own GST registration, invoicing, and tax compliance in respect of the freight transaction between them, including any reverse-charge liability, consignment note, or e-way bill required by law. Relod does not guarantee or take responsibility for the tax treatment of any transaction conducted off-platform between a Shipper and Carrier.
10. Verification of information (KYC)
Carrier and Shipper accounts on Relod are verified based on information and documents you self-declare and upload, including identity documents, PAN, GSTIN, and vehicle registration and fitness documents. Relod may review these documents and mark them as verified, pending, or rejected, and may ask you to re-verify a document if it appears to have changed or expired. However, this review is a reasonableness check, not an independent government-grade verification, and Relod does not guarantee the authenticity of any document or information provided by a user. You are solely responsible for the accuracy of everything you submit, and for holding all licences, permits, and registrations required by law to operate as a Shipper or Carrier.
11. Vehicles, drivers and driver access
Carriers are responsible for ensuring that every vehicle listed on the Platform is roadworthy, insured, and legally permitted to operate, and that every driver operating it holds a valid driving licence. A Carrier may authorise a specific driver to access the Platform on behalf of one of their vehicles; that access is scoped to that vehicle and can be revoked by the Carrier at any time. If a vehicle's registered driver or driver's phone number changes, the Carrier must update this on the Platform promptly — Relod is not responsible for messages, bookings, or location data reaching the wrong person because a Carrier failed to update this information.
12. Live location tracking
When a booking is active, the Carrier's vehicle location may be shared with the Shipper on that specific booking, either automatically (where a GPS device is fitted) or by the Carrier actively sharing their location from the app. Location is shared only with the Shipper and Carrier who are parties to that booking, for the duration reasonably necessary to track that trip. See our Privacy Policy for more detail on how location data is collected, used, and retained.
13. Prohibited and restricted goods
You must not use the Platform to arrange the transport of goods that are illegal, hazardous without proper authorisation, or otherwise prohibited under applicable law — including, without limitation, narcotics, explosives, firearms and ammunition, liquor where its movement is restricted, human remains, live animals without proper authorisation, and any goods requiring a specific licence or permit that has not been obtained. You are responsible for accurately describing the nature of the goods being transported in any posting or booking.
14. User conduct
You agree not to: provide false or misleading information on the Platform; impersonate another person or business; use the Platform to harass, threaten, or defraud another user; attempt to circumvent the Platform to avoid applicable fees; interfere with or disrupt the Platform's operation, including through hacking, scraping, or introducing malicious code; or use the Platform for any purpose that is unlawful or not permitted by these Terms.
15. Communications and consent
By registering on Relod, you consent to receive service-related communications from us — including OTPs, booking updates, and load alerts — via SMS, WhatsApp, push notification, and email, in accordance with applicable telecom regulations, including TRAI's regulations on unsolicited commercial communication where applicable. You may opt out of non-essential promotional communication at any time; you cannot opt out of essential service communications, such as OTPs and booking status, while your account remains active.
16. Intellectual property
All intellectual property in the Platform — including its software, design, trademarks, and content — belongs to Relod or its licensors. You are given a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose. You may not copy, modify, reverse-engineer, or create derivative works from the Platform, or use Relod's name or branding without our written permission. Any feedback or suggestions you give us about the Platform may be used by us without any obligation to compensate you.
17. Disclaimers
The Platform is provided on an "as is" and "as available" basis. Relod does not warrant that the Platform will be uninterrupted, error-free, or completely secure, or that any Shipper or Carrier will act as they represent. Relod does not endorse or guarantee the identity, reliability, solvency, or conduct of any user of the Platform.
18. Limitation of liability
To the maximum extent permitted by law, Relod is not liable for any loss, damage, delay, or dispute arising out of or in connection with the underlying contract of carriage between a Shipper and Carrier, including loss or damage to goods in transit, delay in pickup or delivery, or non-payment between the parties, except to the extent Relod has expressly agreed to provide optional loss coverage for a specific booking under section 19. Relod's total liability to you for any other claim arising out of your use of the Platform itself, as distinct from the underlying transportation, is limited to the higher of the platform fees paid by you to Relod in the three months preceding the claim, or the balance held in your Relod wallet at the time the issue arose. Nothing in these Terms excludes liability that cannot be excluded under Indian law.
19. Cargo loss and optional coverage
Relod does not automatically insure or compensate for loss of or damage to cargo in transit — as set out in section 18, that risk sits between the Shipper and Carrier, not with Relod. If a Shipper already holds their own marine or transit insurance and a loss occurs, Relod will issue a factual Certificate of Fact recording the details of the incident, to support that Shipper's own insurance claim. Alternatively, a Shipper may ask Relod to cover a loss directly instead of relying on their own insurance; where Relod agrees to do so for a specific booking, this is offered as a separate, optional paid service charged at 0.20% of the Freight on Value declared for that load, and is subject to separate terms disclosed to and accepted by the Shipper at the time they opt in.
20. Indemnification
You agree to indemnify and hold Relod, its officers, employees, and affiliates harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from: your breach of these Terms; your violation of any law; inaccurate information you provided on the Platform; or your interactions, disputes, or contract of carriage with another user of the Platform.
21. Account suspension and termination
Relod may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, provided false information, engaged in fraudulent or unsafe conduct, or if required to do so by law. You may stop using the Platform and request closure of your account at any time by contacting us. Suspension or termination does not affect obligations you already owe to another user or to Relod at the time of suspension or termination.
22. Grievance redressal
If you have a complaint or grievance about the Platform, you may raise it through the in-app support/help section or by contacting us at the details on our Contact page. In accordance with applicable Indian law, we will designate a Grievance Officer to address complaints that are not resolved through regular support; their name, designation, and contact details will be published here once finalised, and on our Privacy Policy page.
23. Dispute resolution and governing law
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms — excluding a dispute under the underlying contract of carriage between a Shipper and Carrier, which is between those two parties — will first be attempted to be resolved amicably through good-faith discussion. If it is not resolved within 30 days, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, conducted in English by a sole arbitrator appointed by mutual agreement, seated at [city to be finalised with legal counsel], India. Subject to the foregoing, the courts at [city to be finalised with legal counsel], India shall have exclusive jurisdiction.
24. Force majeure
Relod will not be liable for any failure or delay in providing the Platform caused by circumstances beyond our reasonable control, including natural disasters, strikes, internet or telecom outages, government action, or other events of force majeure.
25. Changes to these terms
We may update these Terms from time to time. If we make a material change, we will notify you through the app or website before it takes effect. Continued use of the Platform after a change takes effect means you accept the updated Terms.
26. Miscellaneous
If any provision of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign your rights under these Terms without our consent; we may assign ours in connection with a merger, acquisition, or sale of business assets. These Terms, together with our Privacy Policy, form the entire agreement between you and Relod regarding use of the Platform.
27. Contact
Questions about these terms can be sent to the contact address on our Contact page.